What happens to your data when your account closes

Whether you cancelled or a payment went unresolved, this is the same process.

Everything below is counted from the day your access ends — the last day of your paid period.

The schedule

Day 0 — access ends

Your account becomes view-only. Automations stop and you can’t send through Winly.

Our connection to your social accounts is cut immediately. Your Instagram, LinkedIn, and Facebook accounts are not affected in any way — your followers, your messages, and your account standing all stay exactly as they are. What ends is Winly’s access to them.

Search stops working at this point, though you can still browse your message history for two more weeks.

Day 14 — your data is deleted

This is the point of no return. Deleted permanently:

• All message history and media

• All contact records

• Your automations and templates

• All connection details for your social accounts

We email you 48 hours beforehand with the exact date.

After that

Your login still works for 180 days, but only to resubscribe. The product will be empty. After 180 days the login stops working too, and you’d sign up as a new customer.

What we keep

Billing records for six years, because tax law requires it. A record confirming your data was deleted, for two years.

Neither is a backup. Neither can restore your account.

Why we delete it

Winly connects to Instagram, and Facebook, and their platform rules require us to delete the data we hold once you’re no longer a customer. This isn’t our policy — it’s a condition of being allowed to connect to those platforms at all.

It also means we can’t hold your data aside in case you come back. We’re not permitted to.

Coming back

Before your access ends: everything resumes exactly as it was.

Between day 0 and day 14: your message history is still there, but your social connections are gone. You’d reconnect your accounts and rebuild your automations.

After day 14: a genuinely fresh start.

Questions

Will this affect my social media accounts? No. Nothing at all happens to them.

Can you delay the deletion? Sometimes, if you’re in the middle of sorting out a payment. Ask before the date.

Can I get my data back after it’s deleted? No. It’s permanent.

What if I resubscribe on day 10? You’d get your account back with your message history intact, but you’d reconnect your social accounts and rebuild your automations.

Who do I talk to about any of this? Open the chat inside Winly, or email hello@getwinly.ai.

Need help? Open the chat inside Winly, or email us at hello@getwinly.ai. We reply within one business day.