How to update your payment method

Takes about a minute.

The quickest way

Click the link in any email we’ve sent about your payment, or the banner at the top of Winly. Both open a secure page where you can enter a new card.

You don’t need to log in to anything separate, and you don’t need to talk to us.

If you can’t find the link

Open the chat inside Winly or email hello@getwinly.ai, and we’ll send a fresh one straight away.

Over the phone

If you’d rather do it by phone, we can. Message us in the chat or email hello@getwinly.ai to arrange a time.

We’ll never ask you to email or message us your card details, and you should never send them that way. If you receive a message claiming to be from Winly asking for card details by email, it isn’t from us.

After you update

If you had an outstanding invoice, we’ll put it through and email you a receipt. If your account was restricted, access comes back automatically within a few minutes.

Set the new card as your default if you’re given the option, or the same problem repeats next renewal.

Card about to expire?

We’ll email you before it does. Some banks pass new card details to us automatically when they reissue — in which case there’s nothing for you to do, and you’ll never hear from us about it.

Need help? Open the chat inside Winly, or email us at hello@getwinly.ai. We reply within one business day.