Connect GoHighLevel email and SMS

Last updated: October 9, 2026

Read and reply to your GoHighLevel emails and text messages right from your Winly inbox, next to your Instagram and Facebook messages.

🎥 Prefer to watch? Watch the 1.5-minute walkthrough.

Before you start

  • Sign in to Winly as an admin.

  • Your GoHighLevel plan needs to include API access.

  • Pick one GoHighLevel sub-account that has both your email and a phone number set up. Email uses the email, and SMS uses the phone number.

Connect email

  1. Open Settings → Email.

  2. On the GoHighLevel card, select Connect GoHighLevel.

  3. A GoHighLevel window opens with an Install Private App notice. Winly's app is shared with you directly rather than listed in the GoHighLevel marketplace. Select Proceed to Install.

  1. Choose one sub-account, the one with both your email and phone number, then select Continue.

  1. Review the permissions and select Allow & install.

  2. Back in Winly, confirm the card shows Connected with your location name. Sender details appear after the first email is sent or received.

Connect SMS

  1. Open Settings → SMS.

  2. On the GoHighLevel card, select Use existing GHL connection to use the same location you connected for email. To use a different account, select Connect another account.

  3. Confirm the card shows Connected. Your sending number is managed in GoHighLevel.

Reply from your inbox

  • Email: messages stay grouped in their thread. Select Reply to thread to respond.

  • SMS: texts show as a normal conversation. Type your reply and send.

Attachments and images aren't supported yet. Emails and texts are text only for now.

Disconnect email or SMS

Open Settings → Email and select Disconnect email, or open Settings → SMS and select Disconnect SMS.

Troubleshooting

  • Email or SMS won't connect: Confirm your GoHighLevel plan includes API access and that you're signed in to Winly as an admin.

  • Can't find your GoHighLevel location: Make sure your GoHighLevel user has access to that sub-account.

  • Sender or sending number shows "Not yet available": This is normal until the first email or text is sent or received.

  • An attachment or image doesn't come through: GoHighLevel email and SMS are text only for now.

  • A pop-up does not open: Allow pop-ups for Winly, close any old GoHighLevel windows, and start again.

Still stuck? Contact Winly Support.